Shipping Policy

Shipping Policy

First of all, thank you customers for choosing for your convenience to purchase the product. Our store is based in France. Our goal is to deliver your purchase to you as quickly and efficiently as possible.

– Business days?

Our business days are from Monday to Saturday and from 10 AM to 7 PM.

– Method to send the package/product?

We ship the product package via DHL Express.

– In which country do we ship the products?

We are available for France.

– Our delivery time and transit period.

  • Processing time within 0-1 business day (excluding weekends and holidays).
  • Transit day up to 3-5 business days (excluding weekends and holidays).

– What is the shipping Cost?

We provide free shipping.

– How can you (customer) track your order?

Once your order is confirmed, you will receive a tracking number or code by email. With that help, you can track your order through your mobile phone. It only takes 3-5 business days to deliver it to the required location.

– How do we package the product?

We pack our product with all safety equipment such as bubble wrap in a fully protected strong box. Our products are perfectly packed for safe transit and will be handled by professional third-party carriers.

– Can the customer change the billing address before or after placing or shipping the order?

Yes, you can change your billing address before the product ships. But you can’t change the billing address once it’s shipped. For more details about it, you can contact us through our email or contact number.

– Under what conditions do we return/exchange the product?

Buyers can return/exchange products for the following reasons:

  • Received missing parts of the product.
  • You received the wrong/fake products.
  • You received a product with physical damage.

-What if the product is damaged?

If you have received a damaged product, please contact us as soon as possible through our contact details. We find the real problem and solve it according to the policy of our partner delivery company. Please save all packing materials and damaged items before filing a claim.

– Read other policies of Multielectro Shop

For other inquiries or information, you can contact us.

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