Returns and Refunds

Returns and Refunds

– Do You Accept the Return?
Yes, we accept.

– In which do we provide Return Service?
In France

– What is the deadline to return the product?
The term to return the product is 14 days

– Return Process
To initiate a return, you can contact us at support@multielectroshop.com

Steps to return the product:-
Step 1: Verification of the product return request.

Step 2: Once verified, we’ll send you a return shipping label, along with instructions on how and where to ship your package.

Step 3: Process the payment and complete the return.

– Conditions under which we accept the return of the Product?
Received missing parts of the product.
You received the wrong/fake products.
You received a product with physical damage.

– Do we accept exchange?
Yes, we accept exchange under the following conditions:-

If the color of the product is different from what you ordered.
If the product is wrong.
If internal damage occurs.

– Condition of the product should be:
New

– Restocking fee?
No, we do not charge a restocking fee on returns.

– Return shipping cost?
No, we do not charge return shipping costs.

– Can the customer cancel the order after placing it?
Yes, you can cancel your order before the product is shipped. But if your order has already been completed or shipped, you must wait for the package to arrive to start the return process.

– How can you (customer) track your order?
Once your order is confirmed, you will get a tracking number or code through your email. With that help you can track your order through your mobile phone. Basically, it only takes 3-5 business days to deliver to your required location.

– Refunds:
If you have not received your item or your item is not in the appropriate condition, feel free to contact our support team (at support@multielectroshop.com). If you have received your item and are not satisfied you have 14 days after your purchase to start your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you’r request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

-Where can I return the product?
You can return your product at

Address: 6 Chemin de l’Armurie, 31770 Colomiers, France
E-mail: return@multielectroshop.com
Phone Number: +33745661637

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