FAQ’s

What is the delivery time frame?

Delivery takes approximately 3-5 days.

How do I place an order?

You can easily complete your order by selecting your product, clicking “Add to Cart!” and following the simple steps.

If I place an order, what is the processing and shipping time?

The processing/shipping options range:-

  • Processing time: 0-1 business days
  • Shipping time: 3-5 business days (We do free shipping)

Are All Your Products Actually Held in Stock?

Yes, all products listed in our shop are held in stock. We ship our products directly from our Warehouse so you can be assured of speedy delivery.

Can I change my order or delivery address?

It is only possible to change items in your order or the delivery address if your order has not yet been processed.

If your order has been dispatched from our warehouse, it’s not possible to cancel, the only thing you can do it, you can return the item after receiving delivery.

Can I return products to the stores?

Yes, you can return the product by visiting our Multielectro Shop.

Are Your Products New?

All our products are brand new and supplied

I haven’t received a notification that my order has shipped yet, how can I track my order?

The only way to track your order would be to log into your account and there you will find the status of your order and if it has shipped, it will give you a tracking number. The tracking number will provide you with the ship date and the location of your order.

Do I get charged for the delivery of each item I order?

All orders direct from our warehouse attract a free shipping charge.

How do I enquire about the availability of a Product?

To find out about the availability of a product simply complete the inquiry form here. Please ensure you provide the following information; product name, price (if known) and the product make. Your inquiry will then be forwarded to our Customer Service Team who will provide you will the details. Alternatively, you can contact our stores directly here.

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